This is our wonderful Deputy General Manager, Rowan, who brings a wealth of experience across all aspects of hospitality and a whole lot of heart to everything he does.

With a strong background spanning operations, guest experience, and team leadership, Rowan plays a key role in ensuring that every event and guest experience runs seamlessly. His extensive industry knowledge, combined with his practical, hands-on approach, makes him an invaluable member of the team and a trusted leader for colleagues across the business.

Known for his warm northern energy and approachable nature, Rowan has a unique ability to make both guests and team members feel welcome from the moment they meet him. Whether he’s supporting a major event, helping solve a last-minute challenge, or simply checking in with the team, he does so with professionalism, positivity, and genuine care.

One of Rowan’s greatest strengths is his calm-under-pressure approach. In the fast-paced world of hospitality, unexpected situations can arise at any moment, but Rowan consistently brings a level-headed perspective and a solutions-focused mindset that helps keep everything on track.

Beyond his operational expertise, Rowan is someone who truly embodies our values. His enthusiasm, sense of humour, and commitment to supporting those around him create a positive atmosphere that is felt throughout the venue every day. He is a fantastic mentor, a trusted colleague, and someone who takes real pride in delivering exceptional experiences for our clients and guests.

We’re incredibly lucky to have Rowan as part of our leadership team, and we’re grateful for the energy, dedication, and genuine joy he brings to the business each and every day.